Troubleshooting When There Is No Data

If you encounter a message saying there is no data or no Segment Criteria are available for selection while conducting Data Segment Analytics in the Hackle Dashboard, please check the following items in order.

1

SDK Type

Check that you have selected an SDK that supports properties.

You can verify this in the A/B Test - Data Analysis tab.

2

SDK Integration

Check that the SDK integration process has been completed. You can visually confirm the SDK integration status in the SDK Integration Info menu on the left side of the Dashboard.

"SDK Integration Complete" should be displayed.

3

A/B Test Execution

Check that the A/B Test was run correctly. You can verify that Variation Distribution worked properly through the Data Analysis tab or the Real-time Exposure Status tab at the bottom of the A/B Test detail page.

4

When Using Custom Properties

Was the user object created correctly?

• When creating the user object, check that both the User Identifier and user properties were entered in the correct format.

• Check that no property values (Value) are missing from the user properties.

• Check that the values are entered according to the property value type. For example, verify that string values are processed according to the language syntax.

Were the user properties added and sent?

• Check that the user object was included in the parameters when calling Hackle SDK methods. (e.g., Variation Distribution, user event tracking)

• Check if there are any cases where only the User Identifier was sent without adding user properties.