CRM Campaign FAQ
Frequently asked questions about In-App Messages, Push Messages, and Kakao Messages.
Frequently asked questions about configuring and sending messages in Hackle CRM campaigns.
Can an In-App Message open an external web page from the app?
By default, it opens in the device's browser. You can open it inside the app by using an in-app WebView scheme.
If you enter a web link URL in the click action or in a button, it opens in the default browser such as Safari or Chrome. If you have implemented a WebView scheme in your app, enter that scheme in the URL.
How often is In-App Message and Push Message performance updated?
It is updated every hour.
You can check performance at the top of the detail page. For a more detailed breakdown, use Data Analytics.
Can In-App Message content be personalized?
If you use In-App Message HTML, you can personalize the content at the moment the message is shown.
How is the estimated send volume for Kakao Friendtalk, Alimtalk, and Brand Message calculated?
It is calculated based on the number of users whose phone numbers have been collected in Hackle. The actual send volume can differ depending on factors such as whether the user has added your Kakao Channel.
Hackle does not collect whether a user is a Kakao Channel friend or whether the user has blocked Alimtalk. The estimated send volume is based on the number of target users whose phone numbers have been collected.
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