PoC Guide

A PoC is a program provided for a limited period to validate the usability of the Hackle solution in a real service environment.

It operates under the following conditions in accordance with internal policy.

PoC Policy

A PoC is provided once per company (legal entity).

If usage is deemed abnormal or excessive, the PoC may be terminated.

Category	Description
PoC Duration	Including the SDK integration period, up to 3 weeks from the time the Workspace is provided.
Provided Traffic	Including test traffic, up to 10 million events are provided free of charge.
Billing Policy	Any usage exceeding the complimentary amount will be charged at KRW 0.3 per event in accordance with our standard policy. However, these costs can be included in contract negotiations when converting to a full contract.
Features Provided / Scope	Certain features such as Raw Data upload & export may not be available. The scope must be agreed upon in advance.

PoC Scope

During the PoC period, the focus is on verifying the proper technical operation of SDK integration, event collection, and experiment implementation — not on hypothesis validation with actual data.

You can pre-verify whether the Hackle solution operates stably in your real service environment before converting to a full contract.

For native apps, there are technical constraints such as review and update periods (1~2 weeks), so we recommend running experiments in the web (Web) area to achieve meaningful validation within the 3-week PoC schedule.

If you unavoidably need to proceed in the mobile app native area, we recommend selecting one platform — either Android or iOS — to reduce schedule risk.

PoC Process (Support Structure)

Communication and technical support during the PoC period are conducted through the Slack channel.

Workspace and Slack channel invitations are sent to the primary contact's email, and additional team members can be invited freely by the customer.

• Dedicated PoC Workspace and Slack channel setup

• Kickoff meeting facilitation

• Key support details

  • In principle, experiment and analysis design is performed by the customer, and Hackle provides guidance to support a smooth onboarding experience.

  • Hackle support includes: SDK integration review, configuration guidance, periodic usage monitoring, and issue response

• Post-PoC result review and follow-up discussion meeting facilitation

PoC Wrap-up

The PoC review meeting is held at the end of the PoC period.

• After the PoC ends, a meeting is held with the customer to review results and discuss whether to adopt the solution and next steps for collaboration.

  • Sharing of opinions on PoC validation points

  • Sharing of Hackle's review of the customer's usage during the PoC period

  • Support for estimating expected traffic and providing a usage quote to facilitate contract review

• The PoC review meeting is held within 5 business days from the PoC end date.

• Once the PoC period ends, Dashboard access will be restricted.