KakaoTalk Channel Integration

KakaoTalk Channel

To send KakaoTalk business messages from Hackle, you must register a channel that has received business verification from the KakaoTalk Channel Admin Center.

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1

KakaoTalk Channel Setup

1. If you do not yet have a KakaoTalk channel, first create a channel by referring to the KakaoBusiness guide.

2. In the KakaoTalk Channel Admin Center, select the created channel. In the Dashboard's profile settings, set channel visibility and search allowance to 'ON'.

   

   KakaoTalk Channel Admin Dashboard
3. Request a business channel conversion from the channel information in the Dashboard. Once all fields are filled in and submitted, the review will determine whether the business channel conversion is approved. (Reviewed by Kakao; takes 2-3 business days.)

2

Business Center > Register Customer Service Contact

Before registering a KakaoTalk profile in Hackle, you must register a customer service contact in the [Kakao Business Center > Channel] tab.

3

KakaoTalk Channel Registration

Once the business channel conversion is complete, register the KakaoTalk channel (Sender Profile) in the Hackle Dashboard under Settings > External Integration > Kakao Channel tab. The Kakao channel is applied universally regardless of Production or Development environment.

Is Sender Profile registration failing?

Please check your KakaoTalk Sender Profile settings.

Category	Description
KakaoTalk Channel ID	Enter the searchable ID starting with @.
Kakao Channel verification	Only channels with completed business verification can be registered.
Kakao Channel settings	Channel visibility must be set to ON.
Phone number	Must be the mobile phone number registered as the KakaoTalk Channel admin.
Customer service contact	To send promotional messages, you must register a customer service contact on your KakaoTalk channel.

1. Enter the searchable ID starting with @ in the KakaoTalk Channel ID field.

   • The searchable ID can be found in the KakaoTalk Channel Admin Center > Profile Settings menu.

   
2. Register your customer service contact in the KakaoTalk Business Partner Center.

3. Enter the mobile phone number registered when signing up for the KakaoTalk Channel Admin Center.

   • To check or update the registered phone number, go to KakaoTalk Channel Admin Center login > Top right email selection > My Info.

   • Clicking the verification code request button will send a verification code via KakaoTalk.