# Create Kakao Alimtalk

Kakao Alimtalk is a service that delivers **informational messages** that customers truly need in real time, such as order confirmations and shipping updates. Improve customer satisfaction and enhance operational efficiency with high delivery rates and instant delivery.

{% hint style="warning" %}
KakaoTalk Channel Integration and credit top-up are required before sending Kakao Messages.

* If you have not yet completed the integration, please refer to the [KakaoTalk Channel Integration Guide](/en/external-link/crm-channels/kakaotalk-integration.md).
* To top up your credits, please contact the Hackle team at <support@hackle.io>.
  {% endhint %}

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**Create Campaign**

Once you have completed the KakaoTalk Channel integration, click the **`+ Create Campaign`** button in the upper right of **`Kakao Message`** to create a new Kakao Message campaign.

![](/files/GTOhAzUOdYV9OF999RT8)

* **Name**: Required field. Enter the name of the campaign you want to run.
* **Description**: Optional field. If there is a description, it helps other team members understand what campaign is being run.

When the campaign is created, you can view the campaign key, title, description, and status.

* Campaign Key: A unique value that identifies the campaign. It can be used to extract users exposed to a specific campaign.
* Campaign Title / Description: You can edit the title and description.
* Campaign Status: When you first create a campaign, it is in 'Draft' status. After composing and saving the campaign details, you can start the campaign. Click the \[Edit] button at the top to modify campaign content.
  {% endstep %}

{% step %}
**Select Template**

Alimtalk can only use templates that have passed Kakao's review. Click the \[Select Template] button and select the required template in the modal.

![Select Template modal](/files/5PwFXZsBXLb9cAIr7VgA)

* **Hackle Template**\
  A default template provided by Hackle. Get started with Alimtalk quickly just by entering personalization variables.
* **Custom Template**\
  Click \[Create Template] to compose a message tailored to your service.\
  Templates must go through a review process, which takes approximately 2–3 business days. Please refer to the guide documentation provided by Kakao when composing your template.
  * [Alimtalk Creation Guide](https://kakaobusiness.gitbook.io/main/ad/infotalk/content-guide)
  * [Alimtalk Review Guide](https://kakaobusiness.gitbook.io/main/ad/infotalk/audit)

{% hint style="info" %}
Want to migrate existing Alimtalk templates from another vendor all at once?

Fill in the form via the \[Import Templates] button in the upper right of \[Alimtalk Template]!
{% endhint %}

**After Template Selection**

![](/files/7C0p0ezl2KrJk10hYuu3)
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{% step %}
**Set Personalization Variables**

Once the template is selected, you need to connect actual data to the variables in the template.

You can send personalized messages to users using user properties, event properties, and API properties.

![](/files/dp1qDH2aw2j0bc69fhGM)

In particular, using personalization variables (Liquid syntax) gives you even greater flexibility when composing messages.

Scenario: When the character count of the member's name (user property `name`) exceeds 3 characters, you want to replace the name with "Member", and if the name does not exist, replace it with "Visitor".

Liquid example:

`{% if user_properties.name.size > 3 %} Member{%else %} {user_properties.name | default: "Visitor"} {% end if %}`

**User Message Preview**

The User Message Preview can be used to verify that personalization variables are working correctly.

Enter a value that matches your personalization variable and check the actual rendered message in the preview on the right.
{% endstep %}

{% step %}
**Save and Test**

Once you have finished composing the message, click the \[Next] button in the upper right to continue with Send Settings. Or click \[Save] to save what you have written so far.

**Sending a Test Message**

If you want to preview the Kakao Message on an actual device, click the Test Send button.

Test messages cannot be sent when in \[Draft] status.

![](/files/sSnqAyaWMq740PqFWDFg)

Enter the phone number and click the Send button to send the Kakao Message to that number.

* Test messages are sent regardless of the campaign's status. Friendtalk cannot be sent during late-night hours (20:50–08:00).
* Test messages can only be sent to KakaoTalk Channel friends. Verify that the entered phone number has been added as a friend.
* Credits are deducted when sending a test message. Test message sending may be restricted if there are insufficient remaining credits.
  {% endstep %}
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