Cafe24 FAQ

This document covers frequently asked questions about Hackle after Cafe24 Integration.

How can I integrate?

Simply install the Hackle app on your store.

Once you have completed all steps of the Hackle app installation (permission consent, Workspace creation, and script installation), the integration with Hackle is complete. Please refer to the document below.

What does In-App Message Targetable mean?

Due to structural constraints of how Cafe24 stores operate, some events have an In-App Message Targetable value of X.

Events that cannot be targeted fall into the following two cases:

• Events that occur on the server, not in the browser

• Events where Cafe24 navigates to a new page after the event fires

Events in these two categories cannot be used as trigger events for In-App Messages.

It is recommended to use events that start with view_.

The scroll event fires too frequently.

The scroll event installed via the Hackle app fires every 5% of the total scroll height of the page. For inquiries about adjusting the frequency, refer to the document below.

Cafe24 scroll Event Adjustment

A property I want is not being collected.

All properties collected by the Hackle app are based on the Cafe24 environment. Therefore, some properties may not be collected correctly.

• If a User Property is not being collected, check whether that property is set as a required field in the sign-up form.

• If an Event Property is not being collected, there may be various reasons.

When a property is not being collected, please contact the Hackle team with information about the design or modules you are using.